Job title: Supervisor Investor Services
Job type: Permanent
Emp type: Full-time
Industry: Financial Services (Asset Man, Wealth & Other)
Expertise: Financial Services (Asset Man, Wealth & Other)
Salary type: Annual
Job published: 01-11-2019
Job ID: 34306
Contact name: Tamsyn O'Neill, Brylea Purnell
Phone number: 0215554402, 021 555 4402
Contact email:,

Job Description

A well-established Fund Services business based in the Northern Suburbs is currently recruiting for a Supervisor in their Transfer Agency and Investor services team.

The ideal candidate will have a minimum of 5 years' expirience within financial services, and a proven track record of overseeing a team.

A solid understanding of Transfer Agency systems and building the relevant processes and controls in order to perform daily operational processes will be required.



  • Ensure complete and accurate documentation of all processes
  • Ensure that the database and underlying KYC is accurate and up to date. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.
  • Ensure accurate review, maintenance and control of the client core static data in the system in line with departmental procedures, ensuring it is successfully second released and checked.
  • Ensure accurate acknowledgment of all updates to the client account static data.
  • Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
  • Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or other parties.
  • Act as the main contact point for clients and fund managers for all registration related queries and issues.
  • Ensure the accurate control, review and monitoring of all client dealing instructions and the Finswitch upload in line with operational procedures
  • Ensure the respective fax / email boxes are reviewed regularly to ensure correct execution of deals and queries.
  • Review of deals in a timely manner
  • Processing of dealing days in accordance with operational procedures and SLA’s and contractual obligations
  • Timely, accurate and complete review of income distributions
  • Reconciliation production  and checking processes
  • Instructing the share dealing related cash movements to the relevant custodians
  • Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
  • Ensuring that all policies an procedures are adhered to and ensuring efficient and prompt query resolution
  • Actively participate in team initiatives such as procedure documentation
  • To continually monitor deadlines and ensure work is delivered within agreed deadlines.
  • Be responsible for the thorough checking and authorisation of all transactions prior to and subsequent to dealing day processing and execution of any reconciliation functions, payment and redemption proceeds payments.
  • Respond in a timely manner to all investigation work as instigated either by the client, intermediary, agent or underlying investor.
  • Participate in the enhancement of operational procedures.
  • Participate in the support, training and development of all personnel across the team and generate a culture of teamwork.
  • They will apply their knowledge and abilities to the areas that require assistance and checking level support.
  • Actively participate in the direction of the team through the operations forum.
  • Take responsibility for the maintenance of the respective dealing operations manuals and operational / system changes.
  • Participation in project work.
  • Ensure adherence to the company risk reduction process and the TCF policy