Job title: Specialist Investor Services
Job type: Permanent
Emp type: Full-time
Industry: Financial Services (Asset Man, Wealth & Other)
Expertise: Financial Services (Asset Man, Wealth & Other)
Salary type: Annual
Job published: 01-11-2019
Job ID: 34307
Contact name: Tamsyn O'Neill
Phone number: 0215554402
Contact email:

Job Description

A well-established Fund Services business based in the Northern Suburbs is currently recruiting for an Administrator in their Transfer Agency and Investor services team.

The ideal candidate will have a minimum of 5 years' expirience within financial services, and a proven track record of attention to detail and exceptional client servicing within the transfer agency space..

A solid understanding of TA system and building the relevant processes and controls in order to perform daily operational processes.


  1. Ensure the timely, complete and accurate migration of all investor data from the previous to the current Administrator
  2. Understanding the TA system and building the relevant processes and controls in order to perform daily operational processes.
  3. Ensure complete and accurate documentation of all processes
  4. Initially:
  5. Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures
  6. Ensure that the database and underlying KYC is accurate and up to date. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.
  7. Ensure accurate input, maintenance and control of the client core static data in the system in line with departmental procedures, ensuring it is successfully second released and checked.
  8. Ensure accurate acknowledgment of all updates to the client account static data.
  9. Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
  10. Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or other parties.
  11. Act as the main contact point for clients and fund managers for all registration related queries and issues.
  12. Ensure the accurate control, input and monitoring of all client dealing instructions and the Finswitch upload in line with operational procedures
  13. Ensure the respective fax / email boxes are reviewed regularly to ensure correct execution of deals and queries.
  14. Ensure timely delivery of deals to authorised signatories for checking and verification prior to running the dealing days
  15. Processing of dealing days in accordance with operational procedures and SLA’s and contractual obligations
  16. Timely, accurate and complete processing of income distributions
  17. Timely, accurate and complete processing of investor reporting to SARS
  18. Reconciliation production  and checking processes
  19. Instructing the share dealing related cash movements to the relevant custodians
  20. Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
  21. Production of report collation for the calculation and verification of trail commission, rebates and cash management processes.
  22. Support of bulk mail and times operational projects
  23. Production  and administration of payment processes
  24. Ensuring that all policies an procedures are adhered to and ensuring efficient and prompt query resolution
  25. Actively participate in team initiatives such as procedure documentation and system testing
  26. Be responsible for the thorough checking and authorisation of all transactions prior to and subsequent to dealing day processing and execution of any reconciliation functions, payment and redemption proceeds payments.
  27. Respond in a timely manner to all investigation work as instigated either by the client, intermediary, agent or underlying investor.
  28. Participate in the enhancement of operational procedures.
  29. Participate in the support, training and development of all personnel across the team and generate a culture of teamwork.
  30. They will apply their knowledge and abilities to the areas that require assistance and checking level support.
  31. Actively participate in the direction of the team through the operations forum.
  32. Take responsibility for the maintenance of the respective dealing operations manuals and operational / system changes.
  33. Participation in project work