Job title: BI Administrator: Investments
Job type: Permanent
Emp type: Full-time
Industry: Financial Services (Asset Man, Wealth & Other)
Expertise: Information Technology
Salary type: Annual
Location: Cape Town
Job published: 29-01-2020
Job ID: 34368
Contact name: Brylea Purnell
Phone number: 021 555 4402
Contact email: brylea@trackingtalent.co.za

Job Description

A reputable Investment/Asset Management company is seeking a dedicated, punctual, reliable, organized, and detail-oriented person to assist with the administrative and co-ordination tasks in the Business Intelligence department.

 

Qualification and Experience

  • Grade 12 with 1 to 2 years related experience.
  • Experienced in service management support
  • Experience in administration
  • Experience and skills in the key performance areas listed above
  • Basic understanding of data modelling and dimensional modelling
  • Basic understanding of Business Intelligence or data warehousing
  • Familiarity with PowerBI, confluence wiki and JIRA
  • Experience with process mapping

 

 Relevant Skills & Knowledge

  • Advanced level of computer literacy (MS Office, etc.)
  • Excellent administration skills
  • Knowledge of SQL
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Processing transactions and conduct simple calculations
  • Data collection and analysis
  • Record keeping, filing and maintenance of databases
  • Maintain work standards and quality verification

 

Expected Duties & Responsibilities:

  •  Solution Monitoring
    • File ingestion
      • Ensuring that files have been received & loaded into the solution
      • Escalating any file related issues to the correct channel & contacting data stewards for file issues
      • Movement of files daily for ingestion
    •  Data Validation and population throughout the system and into reports
      • Checking the data validation reports daily
      • Highlighting any anomalies to the relevant data stewards.
      • Document the logic around the anomalies that confirmed to be correct by the data steward.
    • Portfolio Grid exception and completeness report
    • Operations reporting
    • Generate reports for the operation environment
  • First Line Support
  • May include face to face business engagement to assist will issue resolution
    • E.g. Confirming access
    • Ensure feedback loop from Group BI to the user where issues are resolved, or feedback is required
  • Basic training
  • Where to find reports
  • How to connect
  • What cube to connect to
  • First Line solution support
  • Issue ownership until resolution
  • Solution Reference Data Maintenance
  • Escalations to group
  • Initial investigations
  • Workflow co-ordination using JIRA
  • Execute and distribute daily checklists by 8am, highlighting issues and logging it on JIRA
  • JIRA ticket administration
  • First line solution reporting
  • Documentation Maintenance
  • Create and maintain support knowledge base
  • Assist BI Project teams where requested
  • Constant process improvements
  • The processes surrounding this role is immature, improvements are welcome
  • Highlight potential projects that will reduce manual intervention.   
  • Attend and administrate the Data Stewardship forum to address support issues
  • Complete Meeting minutes in the stewardship forum
  • Maintain and follow up on issue and risk log
  • Assistance in creating and updating service management processes

 

Personal Attributes

  • Self-starter
  • Client-focused
  • Accuracy and attention to detail
  • Dedicated and reliable
  • Action-oriented and punctual
  • Adaptable
  • Ability to relate to others
  • Ability to deal with complexity